Privacy Policy

Last updated: June 3, 2026

This Privacy Policy explains how CuPet ("CuPet," "we," "us," or "our") collects, uses, and shares information when you use the CuPet mobile application and related services (the "Service"). By creating an account or using CuPet you agree to this Policy and to the Community Guidelines below.

Community Guidelines & Zero-Tolerance Policy

CuPet is a community for pet owners, and your use of CuPet is governed by this agreement (which serves as our End User License Agreement). CuPet has zero tolerance for objectionable content or abusive users. Every user must agree to these terms before creating an account. The following are not permitted on CuPet:

• Harassing, threatening, bullying, or abusing other users.
• Objectionable content — including sexually explicit, hateful, violent, illegal, or otherwise offensive photos or messages.
• Spam, scams, impersonation, or fake profiles.
• Any unlawful activity, including the unlawful sale of animals.

You can report any pet, profile, or message and block any user directly in the app. Reports and blocks are sent to our moderation team, and a blocked user is removed from your experience immediately and can no longer contact you. We review reported content and remove objectionable content and suspend or terminate offending accounts, typically within 24 hours. See our Terms of Service for the full acceptable-use rules.

1. Information we collect

Information you provide

• Phone number — used to create and verify your account via SMS one-time code.
• Pet profile — photos, name, breed, description, and similar details you add about your pet.
• Optional location — a location/area you choose to add to your pet profile so nearby owners can discover you. This is optional and entered by you.
• Messages — content you send to other users through in-app chat.
• Reports & support — information you submit when reporting a user or contacting support.

Information collected automatically

• Device & usage data — app version, device type, and basic usage needed to operate and secure the Service.
• Push token — a notification token so we can send you match and message alerts (you can disable notifications anytime in your device settings).

2. How we use your information

• Create and secure your account and verify your phone number.
• Show your pet profile to other users and power matching and discovery.
• Enable chat between matched users.
• Send notifications about matches and messages.
• Detect, investigate, and prevent fraud, abuse, and violations of our Terms.
• Provide support and respond to your requests.

3. How we share information

We do not sell your personal information. We share information only as needed to run the Service:

• Other users — your pet profile (photos, details, and any location you add) is visible to other users for matching, and your messages are shared with the users you chat with.
• Service providers that help us operate CuPet, including:
  • Google Firebase (authentication and push notifications)
  • Twilio (SMS delivery of verification codes)
  • Our hosting and database providers
• Legal — when required by law, or to protect the rights, safety, and security of our users and the Service.

4. Data retention

We keep your information for as long as your account is active. When you delete your account, we delete or anonymize your personal information, except where we must retain certain records to comply with legal obligations or resolve disputes.

5. Your rights & choices

• Access & update — edit your profile at any time in the app.
• Delete your account — see our Account Deletion page. You can delete your account and associated data at any time.
• Notifications — turn push notifications on or off in your device settings.
• Depending on your location, you may have additional rights (e.g. under GDPR or CCPA). Contact us to exercise them.

6. Children's privacy

CuPet is not directed to children under 13 (or the minimum age required in your country). We do not knowingly collect information from children. If you believe a child has provided us information, contact us and we will remove it.

7. Security

We use industry-standard measures, including encrypted (HTTPS) connections, to protect your information. No method of transmission or storage is 100% secure, but we work to protect your data.

8. International users

Your information may be processed in countries other than your own. By using CuPet you consent to this transfer, subject to applicable law.

9. Changes to this Policy

We may update this Policy from time to time. We will post the new version here and update the "Last updated" date above.

10. Contact us

Questions or privacy requests? Email support@cupet.net or use our support form.